General Terms and Conditions

1. Services

1.1. The furniture carrier fulfills his obligation with the greatest care and in the interest of the sender in return for the agreed fee.
1.2. If unforeseeable expenses arise in the course of the contractual service, these are to be reimbursed by the client, provided that the furniture carrier could consider them necessary under the circumstances.
1.3. If the sender extends the scope of services after the contract has been concluded, the additional costs incurred must be paid appropriately.
1.4. The furniture carrier’s personnel are not authorized to perform electrical, gas, dowel, and other installation work unless otherwise agreed. If services are contractually agreed upon that are not part of the freight contract, liability is limited to €50,000 per damage case. This limitation does not apply in cases of intentional or gross negligence.

2. Part-load Transport

The move may also be carried out as a part-load transport.

3. Engagement of Third Parties

The furniture carrier may engage another carrier to carry out the move.

4. Tips

Tips are not deducted from the invoice amount.

5. Reimbursement of Moving Costs

If the sender has a claim for reimbursement of moving costs from a third party, the sender is responsible for instructing the third party to pay the moving carrier directly.

6. Transport Security / Sender’s Duty to Inform

6.1. The sender must secure movable/electronic parts for transport.
6.2. The carrier is not obligated to verify proper securing.
6.3. If hazardous goods are included, the sender must inform the carrier in advance.

7. Set-off

Set-off is only allowed with legally established or undisputed claims.

8. Instructions and Notifications

All instructions regarding the transport must be in text form and directed to the contractor only.

9. Inspection by the Sender

The sender must ensure nothing is mistakenly taken or left behind at collection.

10. Due Date of the Agreed Fee

10.1. For domestic transports, payment is due before delivery completion. For international, before loading.
10.2. Foreign currency expenses are calculated based on the exchange rate on the payment day.
10.3. If payment is delayed, the carrier may hold or store goods at the sender’s expense.
10.4. Section 419 HGB applies.

11. Storage

11.1. Hazardous or dangerous items must be declared.
11.2. Services include proper storage, inventory listing, access rights, and written notifications.
11.3. Storage is only released upon valid documentation.
11.4. Inspection allowed with appointment and documentation.
11.5. Address changes must be reported.
11.6. Monthly fees must be paid in advance by the 3rd working day.
11.7. If no term is agreed, the contract can be terminated with 1-month notice.
11.8. For business clients, ALB storage terms apply.

12. Withdrawal and Termination

12.1. No statutory right of withdrawal per §312g(2)(1)(9) BGB.
12.2. If the client terminates, the carrier may charge full or partial compensation based on losses.

13. Jurisdiction

13.1. For business clients, jurisdiction is at the location of the carrier’s branch.
13.2. For others, jurisdiction applies if the sender relocates abroad after signing.

14. Governing Law

German law applies.

15. Data Protection

Client data is used only for fulfilling the order and will be deleted after the legal retention period. No third-party use.

16. AMÖ Arbitration Board

16.1. Consumers can contact AMÖ Arbitration Board for disputes.
16.2. The request must be made in text form.
16.3. The process is free of charge for consumers.